Due to the Global Crisis caused by the Coronavirus (COVID-19), we cannot be held responsible for any delays caused by our shipping partners. Please feel free to contact our customer support for any additional information regarding your order status or shipping procedures. We hope you all stay safe during this time of distress.

Fulfillment Time

We do ask that you allow up to 2 business days for us to process your order upon confirmation of payment. 

During sale periods and peak volumes during the holidays, we ask that you allow up to 5 business days for your order to be fulfilled before shipping. 

Please note that every custom item is handmade just for you. Production time can vary depending on the volume of orders. The normal production time is around 5 business days. The non-customizable products are usually in stock and can be shipped out faster.

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or contact us.

Shipping

We offer free worldwide shipping . Average shipping time is 5-20 business days depending on where you live.

Customs, Taxes and Duties

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

Delayed Package

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability. 

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us with your order number.

Last updated: 28.10.2021