Warranty and Returns
Return & Exchange Policy
We are not able to offer customers a return or exchange for custom products. In case of mistaken orders, misunderstandings or not met expectations, please contact our customer support. We will do our best to resolve your problem.
We stand behind the quality of our jewellery with a Limited Lifetime Warranty — our guarantee that upon receiving the product, every jewellery item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase. Note that the warranty will not apply in the following cases: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake. In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
Last updated: 18.03.2022